Business Analyst – to £40k + benefits – great company to work for.

• Are you a Business Analyst with experience in the end-to-end project delivery cycle?
• Can you quickly establish the scope and impact (both processes and technical) for proposed projects?
• Do you thrive on understanding the technical impact of projects?
• Are you hands-on in all areas including testing?

My client is looking for a Business Analyst who is exceptional in liaising with technical teams to understand the impact of a potential change on the current systems and processes.

What will you be doing?

Working with Project Sponsors, Project Stakeholders (will vary depending on the project, but likely to include Operations, Marketing and/or Retail Distribution representatives), Transformation, Technology, Risk and Audit, you will be adept at understanding and documenting requirements and then working to understand the technical impact of any new projects.

• Converting business, technical and non-functional requirements into design options
• Engaging with the stakeholders and relevant Subject Matter Experts (SMEs) to identify, analyse, and produce high level options for solution design which align with strategies and principles.
• Analysing and documenting current integrations, workflows, and information exchanges, challenging the stakeholders/SMEs where necessary and confirming assumptions, to seek opportunity to improve processes, to ensure maximum benefits and customer experience can be realised.
• Producing options analysis with a considered recommendation to the business
• Evaluating and documenting the options available, including consideration of the risks, impacts, issues, and costs associated with each to allow the business to make an informed decision.
• Identifying and documenting the current and future states of the business processes as a result of the change taking into account the project requirements and the strategic long terms goals.
• Working with Project Managers to identify and understand all risks and issues arising during the project. If applicable manage the resulting controls and actions required to achieve satisfactory resolution.
• Developing effective working relationships with all stakeholders, including third party management where appropriate.
• Working with the other team members to define standard templates for the Project Life Cycle documentation.
• Working with the Architectural function and design authorities to ensure any options fit with strategic direction of the business.

What Skills and Experience Should you have?

3 years’ experience in a similar role. A Business Analysis qualification would be nice, however proven experience is just as valuable.

You should be able to demonstrate experience (not just the theory) of doing the following;

• The ability to interpret business requirements and work with the technical team to understand how the solution can deliver against the requirements.
• The ability to develop and maintain effective relationships with internal and external stakeholders.
• Structured and logical approach to problem solving and root cause analysis.
• Natural curiosity and confidence to challenge existing practices.
• Excellent communication and presentation skills (verbal and written).
• The ability to identify and effectively manage risks and issues.
• Testing including end to end integration.
• Resilience and the ability to work effectively under challenge.
• Competent using Microsoft Office Suite (inc. MS Word, Excel, PPoint and Visio).

What is in it for you?

Getting the right role with a team and company that care passionately about your growth is key to building a strong career. My client is well renowned for building career plans and helping employees with the right attitude grow so they can take up future opportunities.

As well as offering the environment to grow, they offer a good salary and a working style that is a hybrid mix homeworking with visits to the South Lakes offices for team and key meetings when required.

• Competitive salary and benefits.
• Company pension scheme.
• Collaborative, supportive organisation committed to developing full potential.
• Industry recognised qualifications (if applicable).
• Excellent opportunity for career progression based on delivery, output, and alignment to company values.
• Access to Mental Health First Aiders and an extension Employee Assistance Programme.

Interested?

If you feel that you can add to the team whilst building your own career in a first-class professional environment, then this could be the opportunity for you.

The role is hybrid working which means the successful candidate will need to be able to get to the South Lakes offices for team meetings or key project meetings. We are therefore looking for candidates who will have a commute of no more than 90 mins each way.

Senior Telecoms Infrastructure Administrator – to £55k plus benefits

• Are you looking for a role with a strong company who pride themselves on how they treat their employees?
• Do you live and breathe all things Telecoms to deliver telecoms systems for corporate environments?
• Do you have the knowledge and gravitas to mange the relationships and delivery of 3^rd party telecoms suppliers?
• Do you enjoy designing, extending and managing telecoms networks and functionality?

If this sounds like you, and you are looking for a great place to work then this could be the next opportunity for you.

What will you be doing?

We are looking for Senior Telecoms Infrastructure Administrator who can help my client deliver their mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

As the Senior Telecoms Infrastructure Administrator your key responsibilities are

• Working with the business to design, implement, manage and support the group telecoms platforms. This includes account creation and management, call flow management/Interactive Voice Response and supporting staff with resolving issues.
• Working with platform providers to ensure account relationships are maintained and licensing reviewed with appropriate internal teams.
• Planning and preparing for any expansion and changes within the Group.
• Actively working to ensure software licencing across all environments in use within the Group is recorded and kept compliant.

What do you need to be successful in the role?

My client is a “Great Place to Work” employer with a very successful Group of Infrastructure businesses. They like to employ people who can not only demonstrate great technical skills, but who can also show great soft skills and emotional intelligence. It is all about being good at what you do but also knowing how play your part constructively within a larger team.

• Relevant degree, technical certification or equivalent.
• Strong communication skills to confidently communicate with employees at all levels of the organisation.
• Well organised and able to manage their own workload.
• Experience of maintaining a cloud-based contact centre environment.
• Experience of maintaining call groups, call flows, and user accounts in a cloud or on-premises telephony environment.
• Understanding of key telecommunications technologies such as Session Initiation Protocol (SIP) and call flow management.

What is in it for you?

Not all jobs are with financially strong companies who care about making their working environment a great place to work. This is the opportunity to build a career, and yes, they help with that too, within a bigger IT team where they like to promote within rather than hire in new staff. As well as a good salary of up to £55k depending on experience, there is a strong benefits package.

• Loyalty Growth Units - A scheme rewarding our collective efforts if we hit our profit targets. Think of it like a long-term bonus pot! Eligible for employees with 6 months service. 
• Life Assurance - 4x salary, after 3 months of service.  
• Pension Scheme - Company contributions up to 10% if employees contribute 5%. Pension contributions are made through salary sacrifice and the company re-invests the NI savings into your pension fund. 
• Holiday - 33 days holiday (including bank holidays) plus an extra day after 10 and 20 years. Option to ‘buy’ up to an extra 10 day’s holiday.
• Great Place to Work® - ranked for as one of the UK’s Best Workplaces™ since 2018, one of the UK’s Best Workplaces for Women™ since 2021, and one of the UK’s Best workplaces for Wellbeing™ since 2022.

IT Engineer – Newcastle upon Tyne – to £28k plus exceptional benefits

• Do you have a minimum of a year working on an IT Helpdesk or as an IT Engineer?
• Are you looking for a role with a great employer?
• Do you have an analytical mind that likes problem solving?
• Can you keep users happy and up to speed without talking technical?

We are recruiting an exceptional individual who can work as part of a team who are responsible for maintaining and enhancing the existing systems in place to ensure they are used in the most effective way.  You will also support the team in providing support to 140+ internal users across multiple sites.  The successful candidate must be able to demonstrate a good technical skillset alongside a high level of customer service.

What will you be doing?

Candidates should have experience of maintaining variety of IT systems and networks, providing support to end users, designing, and developing reports, assisting with budget planning and managing and planning projects.

The position requires candidates to poses an analytical, problem solving mind-set and be organised, focused and accurate.   Good and effective communication skills as well as the ability to prioritise your workload are essential.

What skills and knowledge do you need to bring to the role?

As an IT Helpdesk Technician you will be essential in managing daily support tickets, ensuring our IT systems run smoothly, and providing excellent support to end-users. The ideal candidate will have hands-on experience with Microsoft 365 support, Microsoft Endpoint Manager, and the ability to address everyday end-user issues effectively.

Key Responsibilities:

• Respond promptly to support tickets and end-user enquiries.
• Diagnose and resolve hardware and software issues, ensuring minimal disruption to users.
• Document and track issues and resolutions in the helpdesk system.
• Provide guidance and training to end-users on IT best practices and tools.
• Collaborate with internal teams to escalate and resolve complex issues.
• Support other IT team members when needed.
• Deliver exceptional customer service to ensure user satisfaction.
• Stay updated on industry trends and best practices to recommend improvements.

Qualifications:

Proven experience with Microsoft 365 applications and services.

• Experience with NetDocuments is an advantage.
• Strong understanding of general IT concepts and end-user issues.
• Excellent problem-solving and communication skills.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

What is in it for you?

This is an excellent opportunity for the right candidate with the potential of longer-term career advancement in a forward-thinking and respected Cumbrian firm with a well-established client base.  They are proud to be certified as a ‘Great Place to Work’.  They pride themselves on high employee engagement and retention.   

• Salary up to £28k for the right candidate
• Commitment to flexible and hybrid working and work with staff to achieve a good work life balance to support their family life and wellbeing.
• 30 days holiday, plus bank holidays (pro rata for part time employees).
• Birthday Day Off
• Pension Scheme
• Company Sick Pay
• AXA PPP Healthcare

The role pays up to £28k for candidates who can tick all the boxes and show a positive working attitude. We may also accept applications for candidates with less experience who can demonstrate fantastic soft skills for working in a team and professional business environment.

IT Manager – Good salary + benefits

• Are you a technologist who can align IT Strategy to meet business objectives?
• Can you deliver great technology via 3^rd parties and a small in-house team?
• Do you possess a “hands-on” ability to get involved with technical projects?
• Is IT governance including data governance something that you value?
• Do you want to work for a local and well-respected employer?

If the above describes you and your skillset, I have an IT Manager opportunity that will allow you to become a key member of a successful and growing company.

To be successful in the role, you must be located within 90 mins commute of Workington as this is a fully on-site role.

Unfortunately, at this point we are not looking to sponsor visas for this role.

What are we looking for?

The IT Manager’s role is to ensure the streamlined operation of the IT Department in alignment with the business objectives of the organisation. This individual will plan, coordinate, direct, and design IT-related activities of the organisation, as well as provide administrative direction and support for daily operational activities of the IT department, including the virtual integration with a hybrid support team spread across various locations globally.

The IT Manager will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organisation. This person will also define and implement IT policies, procedures, and best practices.

What will you be doing?

Working in a UK arm of a bigger European company, the Cumbria site employs circa 350 employees.

Working as the IT Manager, the role will lead in sustaining improvements, reliability, availability, and costs for the IT systems / IT Infrastructure. The role reports to the Head of Engineering, the successful candidate will lead the support, maintenance, analysis, and design for the company’s 24 x 365 IT Services. As part of this you will be expected to be a natural communicator with both technical colleagues and non-technical business colleagues, it is important to the company that the IT team is integrated well with colleagues across the business.

The company is part of a large European company, hence there may be occasional opportunities to travel and integrate with teams implementing new technologies before they come to the UK site.

On a day-to-day basis, the role will be doing the following.

• Planning the IT workstack
• Ensuring quality is delivered across the IT Team
• Monitor systems and use initiative to prevent unplanned downtime
• Provide leadership and mentoring to other members of the IT department as required
• Present a professional personal and Company image
• Drive personal development

What do you need to be successful in the role?

The successful IT Manager will need to have a minimum of 7 years hands-on experience in an IT Leadership role. They will need to demonstrate strong technical skills together with an ability to motivate and manage staff with the right level of IT governance.

• A relevant degree in Information Technology - or equivalent demonstrable experience

Practical industry experience in many of the following technologies.

• VOIP
• VMware,
• HP and Cisco networking,
• Checkpoint FW,
• Windows Server,
• Cisco Wi-Fi
• FC SAN,
• Commvault
• An appreciation of application development technologies such as SQL server, .NET, c#.

This role is within the company’s Manager grading; therefore, it is important that you can bring the ability to mentor and assist team personnel with technical expertise, knowledge transfer and workload prioritisation. Excellent interpersonal, communication and organisational skills are a must.

You should be a natural at analysis, design and problem solving. You should bring a forward-thinking attitude with an ability to understand business challenges balanced with technical delivery.

What is in it for you?

Finding a role with a company who provide a positive working environment with technical learning opportunities which is backed up with a first-class package is not your everyday find. This company has very low staff turn-over, how they work and treat their staff is the reason for that.

Whilst this role offers a good salary and benefits package,

• 33 days annual leave (inclusive of bank holidays) and the option to buy additional holidays every year.
• Contributory pension plan which matches your contribution up to 10%
• Life assurance
• Full PPE and annual uniform / PPE allowance
• Opportunities for development and promotion
• A range of benefits to support your health and wellbeing.
• On-site canteen with subsidised pricing
• On site Occupational Health
• Cycle to work scheme.
• On-call rota that if worked can lead to up to 14 days extra leave per year.

My client is an equal opportunities employer that values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

They are devoted and committed to developing their teams and ensuring that their staff have the courage, commitment, and responsibility to perform at their best. They are a first-class employer and provide significant resources to enable you to achieve your potential.

If you’re looking for the opportunity to challenge yourself and make a positive impact, then dust down your CV and show how you can add value to their team.

2^nd Line Support Engineer - Carlisle

My Carlisle based client has a vacancy for a 2ndLine Remote Support Engineer. They are a well-respected and established MSP with a great book of business across Cumbria and the North.

What will you be doing?

You will be responsible for delivering a professional level of remote IT Support to customers as well as assisting with routine backup monitoring. The successful applicant will be based at the Carlisle Office and will work full time Monday - Friday 08.30 - 17.00hrs.

What Skills and Experience do you need to be successful in the role?

The successful applicant would need to be able to demonstrate strong diagnostic and technical skills as well as a good level of knowledge in the following areas:

• Microsoft Windows Server including AD, DHCP, DNS & Group Policy Management.
• Microsoft Windows Desktop including Windows 10 & Windows 11.
• Active Directory & Azure Active Directory.
• Office 365 Administration including Exchange, Teams & Sharepoint.
• Networking (Switches/Firewalls/Routers/WIFI).
• Microsoft Office Applications.
• Virtualisation with Microsoft Hyper-V.
• MDM – Mobile Device Management.
• Data Backup & Recovery Methods

In support of your technical skills, you need great soft skills, organisation and the knowledge of how to get things done in a team environment.

• Strong communication skills.
• Minimum of 1 year’ experience in 2ndline helpdesk support.
• Troubleshooting complex IT issues.
• Organised and able to work in a fast-paced environment.
• High attention to detail.
• Customer focused.

What is in it for you?

In return the successful applicant can expect the full support of a highly ambitious IT company established in 2001 which includes ongoing training, competitive salary based upon experience, enrolment into the Company pension scheme which the Company contributes to, 25 days holiday per annum plus Bank holidays, a company laptop and uniform.

Salary: £30,000.00-£35,000.00 per year

IT Field Engineer - based in the North or West Cumbria area.

We are looking for an experienced IT Support Engineer to join my client’s team to install and support a wide range of servers and networks from small to medium-sized businesses and Schools and Academies in Cumbria. They are an established MSP with a strong book of business in the Northwest of England.

What will you be doing?

You will be working at various customer sites with main duties that include updating and improving existing systems to ensure they are used in the most efficient way. Installing and supporting a wide range of servers and networks and to keep them updated with bug fixes and security updates.

In addition to the above you will also be responsible for aiding the team of remote support officers (RSO’s) in fault rectification via remote services as and when required.

What experience and skills are required?

Being on client sites you need to be a strong communicator with excellent organisational skills. On top of these skills, you will need a solid technical background.

• 2-5 years’ experience of working within an IT role.
• Sound knowledge of Microsoft Operating System deployment and support (Windows 10+, Windows Server 2016+)
• Virtualisation with Hyper-V
• Active Directory (including Azure AD)
• Microsoft 365 administration and configuration
• Microsoft Exchange, Microsoft Cloud Services
• Sound knowledge of Windows, iOS and Android deployment and management
• Demonstrable troubleshooting skills
• Network design & management including routing, switching, VLANS, VPNs, DNS, DHCP, Wireless LAN/WAN.

It will help if you have any experience in the following areas, but don’t worry if you haven’t, these are things that would be nice to have rather than essential.

• Experience in backup solutions, bare metal restores and disaster recovery.
• Understanding of NCSC Cyber Essentials scheme.
• Knowledge of Cloud services
• Basic mechanical and electrical skills (i.e. fitting rack mount kit in a cabinet and safe cable runs)

As this is a client facing role where you may be working on your own or as part of a team, your soft skills are equally important.

• Excellent communication, customer service and interpersonal skills as you will be dealing with customers in all positions from board level downwards.
• Analytical thinking and be able to demonstrate a problem-solving mindset.
• Organised, focused and accurate.
• Ability to work within a team as well as independently.
• The candidate must be well-presented and have good written and verbal English skills.

What is in it for you?

You will be working for an established and successful MSP where you can build your career and technical knowledge.

• Salary of up to £35000 depending on experience
• Company pension
• Uniform Provided
• Company Van
• 5 Weeks holiday per annum plus Bank Holidays
• Company Laptop & Mobile Phone