IT Engineer – Newcastle upon Tyne – to £28k plus exceptional benefits

• Do you have a minimum of a year working on an IT Helpdesk or as an IT Engineer?
• Are you looking for a role with a great employer?
• Do you have an analytical mind that likes problem solving?
• Can you keep users happy and up to speed without talking technical?

We are recruiting an exceptional individual who can work as part of a team who are responsible for maintaining and enhancing the existing systems in place to ensure they are used in the most effective way.  You will also support the team in providing support to 140+ internal users across multiple sites.  The successful candidate must be able to demonstrate a good technical skillset alongside a high level of customer service.

What will you be doing?

Candidates should have experience of maintaining variety of IT systems and networks, providing support to end users, designing, and developing reports, assisting with budget planning and managing and planning projects.

The position requires candidates to poses an analytical, problem solving mind-set and be organised, focused and accurate.   Good and effective communication skills as well as the ability to prioritise your workload are essential.

What skills and knowledge do you need to bring to the role?

As an IT Helpdesk Technician you will be essential in managing daily support tickets, ensuring our IT systems run smoothly, and providing excellent support to end-users. The ideal candidate will have hands-on experience with Microsoft 365 support, Microsoft Endpoint Manager, and the ability to address everyday end-user issues effectively.

Key Responsibilities:

• Respond promptly to support tickets and end-user enquiries.
• Diagnose and resolve hardware and software issues, ensuring minimal disruption to users.
• Document and track issues and resolutions in the helpdesk system.
• Provide guidance and training to end-users on IT best practices and tools.
• Collaborate with internal teams to escalate and resolve complex issues.
• Support other IT team members when needed.
• Deliver exceptional customer service to ensure user satisfaction.
• Stay updated on industry trends and best practices to recommend improvements.

Qualifications:

Proven experience with Microsoft 365 applications and services.

• Experience with NetDocuments is an advantage.
• Strong understanding of general IT concepts and end-user issues.
• Excellent problem-solving and communication skills.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

What is in it for you?

This is an excellent opportunity for the right candidate with the potential of longer-term career advancement in a forward-thinking and respected Cumbrian firm with a well-established client base.  They are proud to be certified as a ‘Great Place to Work’.  They pride themselves on high employee engagement and retention.   

• Salary up to £28k for the right candidate
• Commitment to flexible and hybrid working and work with staff to achieve a good work life balance to support their family life and wellbeing.
• 30 days holiday, plus bank holidays (pro rata for part time employees).
• Birthday Day Off
• Pension Scheme
• Company Sick Pay
• AXA PPP Healthcare

The role pays up to £28k for candidates who can tick all the boxes and show a positive working attitude. We may also accept applications for candidates with less experience who can demonstrate fantastic soft skills for working in a team and professional business environment.

2^nd Line Support Engineer - Carlisle

My Carlisle based client has a vacancy for a 2ndLine Remote Support Engineer. They are a well-respected and established MSP with a great book of business across Cumbria and the North.

What will you be doing?

You will be responsible for delivering a professional level of remote IT Support to customers as well as assisting with routine backup monitoring. The successful applicant will be based at the Carlisle Office and will work full time Monday - Friday 08.30 - 17.00hrs.

What Skills and Experience do you need to be successful in the role?

The successful applicant would need to be able to demonstrate strong diagnostic and technical skills as well as a good level of knowledge in the following areas:

• Microsoft Windows Server including AD, DHCP, DNS & Group Policy Management.
• Microsoft Windows Desktop including Windows 10 & Windows 11.
• Active Directory & Azure Active Directory.
• Office 365 Administration including Exchange, Teams & Sharepoint.
• Networking (Switches/Firewalls/Routers/WIFI).
• Microsoft Office Applications.
• Virtualisation with Microsoft Hyper-V.
• MDM – Mobile Device Management.
• Data Backup & Recovery Methods

In support of your technical skills, you need great soft skills, organisation and the knowledge of how to get things done in a team environment.

• Strong communication skills.
• Minimum of 1 year’ experience in 2ndline helpdesk support.
• Troubleshooting complex IT issues.
• Organised and able to work in a fast-paced environment.
• High attention to detail.
• Customer focused.

What is in it for you?

In return the successful applicant can expect the full support of a highly ambitious IT company established in 2001 which includes ongoing training, competitive salary based upon experience, enrolment into the Company pension scheme which the Company contributes to, 25 days holiday per annum plus Bank holidays, a company laptop and uniform.

Salary: £30,000.00-£35,000.00 per year