IT Engineer – Newcastle upon Tyne – to £28k plus exceptional benefits

• Do you have a minimum of a year working on an IT Helpdesk or as an IT Engineer?
• Are you looking for a role with a great employer?
• Do you have an analytical mind that likes problem solving?
• Can you keep users happy and up to speed without talking technical?

We are recruiting an exceptional individual who can work as part of a team who are responsible for maintaining and enhancing the existing systems in place to ensure they are used in the most effective way.  You will also support the team in providing support to 140+ internal users across multiple sites.  The successful candidate must be able to demonstrate a good technical skillset alongside a high level of customer service.

What will you be doing?

Candidates should have experience of maintaining variety of IT systems and networks, providing support to end users, designing, and developing reports, assisting with budget planning and managing and planning projects.

The position requires candidates to poses an analytical, problem solving mind-set and be organised, focused and accurate.   Good and effective communication skills as well as the ability to prioritise your workload are essential.

What skills and knowledge do you need to bring to the role?

As an IT Helpdesk Technician you will be essential in managing daily support tickets, ensuring our IT systems run smoothly, and providing excellent support to end-users. The ideal candidate will have hands-on experience with Microsoft 365 support, Microsoft Endpoint Manager, and the ability to address everyday end-user issues effectively.

Key Responsibilities:

• Respond promptly to support tickets and end-user enquiries.
• Diagnose and resolve hardware and software issues, ensuring minimal disruption to users.
• Document and track issues and resolutions in the helpdesk system.
• Provide guidance and training to end-users on IT best practices and tools.
• Collaborate with internal teams to escalate and resolve complex issues.
• Support other IT team members when needed.
• Deliver exceptional customer service to ensure user satisfaction.
• Stay updated on industry trends and best practices to recommend improvements.

Qualifications:

Proven experience with Microsoft 365 applications and services.

• Experience with NetDocuments is an advantage.
• Strong understanding of general IT concepts and end-user issues.
• Excellent problem-solving and communication skills.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

What is in it for you?

This is an excellent opportunity for the right candidate with the potential of longer-term career advancement in a forward-thinking and respected Cumbrian firm with a well-established client base.  They are proud to be certified as a ‘Great Place to Work’.  They pride themselves on high employee engagement and retention.   

• Salary up to £28k for the right candidate
• Commitment to flexible and hybrid working and work with staff to achieve a good work life balance to support their family life and wellbeing.
• 30 days holiday, plus bank holidays (pro rata for part time employees).
• Birthday Day Off
• Pension Scheme
• Company Sick Pay
• AXA PPP Healthcare

The role pays up to £28k for candidates who can tick all the boxes and show a positive working attitude. We may also accept applications for candidates with less experience who can demonstrate fantastic soft skills for working in a team and professional business environment.

IT Field Engineer - based in the North or West Cumbria area.

We are looking for an experienced IT Support Engineer to join my client’s team to install and support a wide range of servers and networks from small to medium-sized businesses and Schools and Academies in Cumbria. They are an established MSP with a strong book of business in the Northwest of England.

What will you be doing?

You will be working at various customer sites with main duties that include updating and improving existing systems to ensure they are used in the most efficient way. Installing and supporting a wide range of servers and networks and to keep them updated with bug fixes and security updates.

In addition to the above you will also be responsible for aiding the team of remote support officers (RSO’s) in fault rectification via remote services as and when required.

What experience and skills are required?

Being on client sites you need to be a strong communicator with excellent organisational skills. On top of these skills, you will need a solid technical background.

• 2-5 years’ experience of working within an IT role.
• Sound knowledge of Microsoft Operating System deployment and support (Windows 10+, Windows Server 2016+)
• Virtualisation with Hyper-V
• Active Directory (including Azure AD)
• Microsoft 365 administration and configuration
• Microsoft Exchange, Microsoft Cloud Services
• Sound knowledge of Windows, iOS and Android deployment and management
• Demonstrable troubleshooting skills
• Network design & management including routing, switching, VLANS, VPNs, DNS, DHCP, Wireless LAN/WAN.

It will help if you have any experience in the following areas, but don’t worry if you haven’t, these are things that would be nice to have rather than essential.

• Experience in backup solutions, bare metal restores and disaster recovery.
• Understanding of NCSC Cyber Essentials scheme.
• Knowledge of Cloud services
• Basic mechanical and electrical skills (i.e. fitting rack mount kit in a cabinet and safe cable runs)

As this is a client facing role where you may be working on your own or as part of a team, your soft skills are equally important.

• Excellent communication, customer service and interpersonal skills as you will be dealing with customers in all positions from board level downwards.
• Analytical thinking and be able to demonstrate a problem-solving mindset.
• Organised, focused and accurate.
• Ability to work within a team as well as independently.
• The candidate must be well-presented and have good written and verbal English skills.

What is in it for you?

You will be working for an established and successful MSP where you can build your career and technical knowledge.

• Salary of up to £35000 depending on experience
• Company pension
• Uniform Provided
• Company Van
• 5 Weeks holiday per annum plus Bank Holidays
• Company Laptop & Mobile Phone