IT Engineer – Newcastle upon Tyne – to £28k plus exceptional benefits

• Do you have a minimum of a year working on an IT Helpdesk or as an IT Engineer?
• Are you looking for a role with a great employer?
• Do you have an analytical mind that likes problem solving?
• Can you keep users happy and up to speed without talking technical?

We are recruiting an exceptional individual who can work as part of a team who are responsible for maintaining and enhancing the existing systems in place to ensure they are used in the most effective way.  You will also support the team in providing support to 140+ internal users across multiple sites.  The successful candidate must be able to demonstrate a good technical skillset alongside a high level of customer service.

What will you be doing?

Candidates should have experience of maintaining variety of IT systems and networks, providing support to end users, designing, and developing reports, assisting with budget planning and managing and planning projects.

The position requires candidates to poses an analytical, problem solving mind-set and be organised, focused and accurate.   Good and effective communication skills as well as the ability to prioritise your workload are essential.

What skills and knowledge do you need to bring to the role?

As an IT Helpdesk Technician you will be essential in managing daily support tickets, ensuring our IT systems run smoothly, and providing excellent support to end-users. The ideal candidate will have hands-on experience with Microsoft 365 support, Microsoft Endpoint Manager, and the ability to address everyday end-user issues effectively.

Key Responsibilities:

• Respond promptly to support tickets and end-user enquiries.
• Diagnose and resolve hardware and software issues, ensuring minimal disruption to users.
• Document and track issues and resolutions in the helpdesk system.
• Provide guidance and training to end-users on IT best practices and tools.
• Collaborate with internal teams to escalate and resolve complex issues.
• Support other IT team members when needed.
• Deliver exceptional customer service to ensure user satisfaction.
• Stay updated on industry trends and best practices to recommend improvements.

Qualifications:

Proven experience with Microsoft 365 applications and services.

• Experience with NetDocuments is an advantage.
• Strong understanding of general IT concepts and end-user issues.
• Excellent problem-solving and communication skills.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

What is in it for you?

This is an excellent opportunity for the right candidate with the potential of longer-term career advancement in a forward-thinking and respected Cumbrian firm with a well-established client base.  They are proud to be certified as a ‘Great Place to Work’.  They pride themselves on high employee engagement and retention.   

• Salary up to £28k for the right candidate
• Commitment to flexible and hybrid working and work with staff to achieve a good work life balance to support their family life and wellbeing.
• 30 days holiday, plus bank holidays (pro rata for part time employees).
• Birthday Day Off
• Pension Scheme
• Company Sick Pay
• AXA PPP Healthcare

The role pays up to £28k for candidates who can tick all the boxes and show a positive working attitude. We may also accept applications for candidates with less experience who can demonstrate fantastic soft skills for working in a team and professional business environment.

2^nd Line Support Engineer - Carlisle

My Carlisle based client has a vacancy for a 2ndLine Remote Support Engineer. They are a well-respected and established MSP with a great book of business across Cumbria and the North.

What will you be doing?

You will be responsible for delivering a professional level of remote IT Support to customers as well as assisting with routine backup monitoring. The successful applicant will be based at the Carlisle Office and will work full time Monday - Friday 08.30 - 17.00hrs.

What Skills and Experience do you need to be successful in the role?

The successful applicant would need to be able to demonstrate strong diagnostic and technical skills as well as a good level of knowledge in the following areas:

• Microsoft Windows Server including AD, DHCP, DNS & Group Policy Management.
• Microsoft Windows Desktop including Windows 10 & Windows 11.
• Active Directory & Azure Active Directory.
• Office 365 Administration including Exchange, Teams & Sharepoint.
• Networking (Switches/Firewalls/Routers/WIFI).
• Microsoft Office Applications.
• Virtualisation with Microsoft Hyper-V.
• MDM – Mobile Device Management.
• Data Backup & Recovery Methods

In support of your technical skills, you need great soft skills, organisation and the knowledge of how to get things done in a team environment.

• Strong communication skills.
• Minimum of 1 year’ experience in 2ndline helpdesk support.
• Troubleshooting complex IT issues.
• Organised and able to work in a fast-paced environment.
• High attention to detail.
• Customer focused.

What is in it for you?

In return the successful applicant can expect the full support of a highly ambitious IT company established in 2001 which includes ongoing training, competitive salary based upon experience, enrolment into the Company pension scheme which the Company contributes to, 25 days holiday per annum plus Bank holidays, a company laptop and uniform.

Salary: £30,000.00-£35,000.00 per year

IT Service Desk Technician Lead – to £42k plus strong benefits package

• Do you want a career with a company who value and work with their staff to build strong career paths?
• Do your leadership skills match your technical prowess?
• Do you have a natural positive problem-solving personality?
• Can you lead a small technical Service team to deliver excellence?
• Have you been working in an IT Service Desk role for at least 4 years?

If you can say yes to all the above points, then read on, this is an opportunity to use your technical and people leadership skills to build an IT career with a well-respected and strong company. This company is well respected for working hard to ensure employees have a strong career path and find the company a great place to work.

My client is a class leading UK business who have a seven-year order book, so they are strong and good at what they do. This role is ideal for someone with a good IT education with experience of working in a structured IT support team.

What will you be doing?

The role is based in Coventry working as part of a larger UK IT team. You will lead a small group of IT Service Desk Technicians to provide in person and telephone IT technical assistance to my client’s internal customers in the Coventry Office. You will be leading the service desk and ensuring that IT Tickets are prioritised to ensure seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. You will lead, motivate and drive quality within your team.

Activities

• Leadership & Management: Ensuring the performance of the Coventry support function through effective leadership and Management whilst reporting team performance and progress to management.
• Support: Working in a front of house position offering in person customer and technical services.
• Customer Focus: Provide exceptional operational customer service and ensuring customer effort is minimised.
• Project Management: Successfully managing and delivering projects through project planning, work assignment and stakeholder communication.
• Service Management: Applying principles of ITIL Service Management through day-to-day application of applicable ITIL practice such as Incident, Problem, Service Request Management.
• Major Incident Management: Support customers by providing communications management as a part major incident event management.
• Personal Development: Ensuring the personal development of those within the team through techniques such as coaching, mentoring, formal training and maintaining team skills matrix.
• Documentation: Creating, maintaining and giving training on appropriate policies, guidelines and knowledge base articles for the resilience and future scalability of the Service Desk Team.
• CI: Implementing continual improvement in all aspects of the role.

What skills and experience do you need for the role?

This is a colleague facing role where you often be the face of the IT team. Therefore, your personal skills in how you communicate and deal with colleagues who have IT problems is just as important as your technical skills. You will also motivate, monitor and coach the Service Desk Team to deliver excellence in IT Service.

• Strong 2^nd Line IT Support skills and knowledge.
• A strong working knowledge of ITSM and ITIL processes and frameworks.
• Experience of leading and coaching a team of IT technicians.
• Attention to detail and the ability to improve and adjust processes to get the best out of your team.
• High degree of tenacity in solving problems in a logical and professional manner.
• Ability to handle situations where colleagues may be feeling stressed about their IT issues.
• The ability to prioritise the most important and impactful incidents or requests.
• A natural confident, assertive and positive professional manner.

You should have a solid education that includes a minimum of GCSE level 5 or above in English and Maths, ideally you will have a, BTEC or a degree in IT, if not you should be able to demonstrate substantial Leadership or Management training or experience.  Your technical experience should include the following.

• A minimum of 4 years working in an IT Service Desk or IT Support Team
• Solid skills within the Microsoft operating environment including Active Directory and Exchange.
• Strong hands-on experience with ITIL processes and controls and experience with Service Desk Ticketing systems.
• CompTIA A+, Network +, Security + or equivalent, plus ITIL foundation.
• Experience with remote desktop.
• Knowledge of DHCP, DNS and VPNs.
• Knowledge of smartphone and mobile device support.

What is in it for you?

Not all jobs are with financially strong companies who care about making their working environment a great place to work. This is the opportunity to build a career, and yes, they help with that too, within a bigger IT team where they like to promote within rather than hire in new staff. As well as a good salary, there is a strong benefits package.

Life Assurance - 4x salary, after 3 months of service.  

Pension Scheme - Company contributions up to 10% if employees contribute 5%. Pension contributions are made through salary sacrifice and the company re-invests the NI savings into your pension fund. 

Loyalty Growth Units - A scheme rewarding our collective efforts if we hit our profit targets. Think of it like a long-term bonus pot! Eligible for employees with 6 months service. 

Holiday - 33 days holiday (including bank holidays) plus an extra day after 10 and 20 years. Option to ‘buy’ up to an extra 10 day’s holiday.

Great Place to Work® - ranked for as one of the UK’s Best Workplaces™ since 2018, one of the UK’s Best Workplaces for Women™ since 2021, and one of the UK’s Best workplaces for Wellbeing™ since 2022.

Long Service Awards - We reward loyalty with additional holiday at 10-, 20- and 30-years’ service, and gift voucher awards at 15 and 25 years.

Family Friendly Policies - We offer enhanced maternity pay (12 weeks at 100%, 14 weeks 50%), paternity pay (2 weeks at 100%) and adoption (to match maternity/paternity) pay, after 6 months service.

Flexible Benefits - Including private healthcare for you and your family, discounted gym

memberships, the ability to purchase cars, bikes and more.

Flexible Working - Including options such as flexitime and hybrid working. 

Learning & Development - Investment in people, offering technical and professional development and qualifications, personal development and leadership and management development. 

IT Manager – Good salary + benefits

• Are you a technologist who can align IT Strategy to meet business objectives?
• Can you deliver great technology via 3^rd parties and a small in-house team?
• Do you possess a “hands-on” ability to get involved with technical projects?
• Is IT governance including data governance something that you value?
• Do you want to work for a local and well-respected employer?

If the above describes you and your skillset, I have an IT Manager opportunity that will allow you to become a key member of a successful and growing company.

To be successful in the role, you must be located within 90 mins commute of Workington as this is a fully on-site role.

Unfortunately, at this point we are not looking to sponsor visas for this role.

What are we looking for?

The IT Manager’s role is to ensure the streamlined operation of the IT Department in alignment with the business objectives of the organisation. This individual will plan, coordinate, direct, and design IT-related activities of the organisation, as well as provide administrative direction and support for daily operational activities of the IT department, including the virtual integration with a hybrid support team spread across various locations globally.

The IT Manager will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organisation. This person will also define and implement IT policies, procedures, and best practices.

What will you be doing?

Working in a UK arm of a bigger European company, the Cumbria site employs circa 350 employees.

Working as the IT Manager, the role will lead in sustaining improvements, reliability, availability, and costs for the IT systems / IT Infrastructure. The role reports to the Head of Engineering, the successful candidate will lead the support, maintenance, analysis, and design for the company’s 24 x 365 IT Services. As part of this you will be expected to be a natural communicator with both technical colleagues and non-technical business colleagues, it is important to the company that the IT team is integrated well with colleagues across the business.

The company is part of a large European company, hence there may be occasional opportunities to travel and integrate with teams implementing new technologies before they come to the UK site.

On a day-to-day basis, the role will be doing the following.

• Planning the IT workstack
• Ensuring quality is delivered across the IT Team
• Monitor systems and use initiative to prevent unplanned downtime
• Provide leadership and mentoring to other members of the IT department as required
• Present a professional personal and Company image
• Drive personal development

What do you need to be successful in the role?

The successful IT Manager will need to have a minimum of 7 years hands-on experience in an IT Leadership role. They will need to demonstrate strong technical skills together with an ability to motivate and manage staff with the right level of IT governance.

• A relevant degree in Information Technology - or equivalent demonstrable experience

Practical industry experience in many of the following technologies.

• VOIP
• VMware,
• HP and Cisco networking,
• Checkpoint FW,
• Windows Server,
• Cisco Wi-Fi
• FC SAN,
• Commvault
• An appreciation of application development technologies such as SQL server, .NET, c#.

This role is within the company’s Manager grading; therefore, it is important that you can bring the ability to mentor and assist team personnel with technical expertise, knowledge transfer and workload prioritisation. Excellent interpersonal, communication and organisational skills are a must.

You should be a natural at analysis, design and problem solving. You should bring a forward-thinking attitude with an ability to understand business challenges balanced with technical delivery.

What is in it for you?

Finding a role with a company who provide a positive working environment with technical learning opportunities which is backed up with a first-class package is not your everyday find. This company has very low staff turn-over, how they work and treat their staff is the reason for that.

Whilst this role offers a good salary and benefits package,

• 33 days annual leave (inclusive of bank holidays) and the option to buy additional holidays every year.
• Contributory pension plan which matches your contribution up to 10%
• Life assurance
• Full PPE and annual uniform / PPE allowance
• Opportunities for development and promotion
• A range of benefits to support your health and wellbeing.
• On-site canteen with subsidised pricing
• On site Occupational Health
• Cycle to work scheme.
• On-call rota that if worked can lead to up to 14 days extra leave per year.

My client is an equal opportunities employer that values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

They are devoted and committed to developing their teams and ensuring that their staff have the courage, commitment, and responsibility to perform at their best. They are a first-class employer and provide significant resources to enable you to achieve your potential.

If you’re looking for the opportunity to challenge yourself and make a positive impact, then dust down your CV and show how you can add value to their team.