IT Engineer – Newcastle upon Tyne – to £28k plus exceptional benefits

• Do you have a minimum of a year working on an IT Helpdesk or as an IT Engineer?
• Are you looking for a role with a great employer?
• Do you have an analytical mind that likes problem solving?
• Can you keep users happy and up to speed without talking technical?

We are recruiting an exceptional individual who can work as part of a team who are responsible for maintaining and enhancing the existing systems in place to ensure they are used in the most effective way.  You will also support the team in providing support to 140+ internal users across multiple sites.  The successful candidate must be able to demonstrate a good technical skillset alongside a high level of customer service.

What will you be doing?

Candidates should have experience of maintaining variety of IT systems and networks, providing support to end users, designing, and developing reports, assisting with budget planning and managing and planning projects.

The position requires candidates to poses an analytical, problem solving mind-set and be organised, focused and accurate.   Good and effective communication skills as well as the ability to prioritise your workload are essential.

What skills and knowledge do you need to bring to the role?

As an IT Helpdesk Technician you will be essential in managing daily support tickets, ensuring our IT systems run smoothly, and providing excellent support to end-users. The ideal candidate will have hands-on experience with Microsoft 365 support, Microsoft Endpoint Manager, and the ability to address everyday end-user issues effectively.

Key Responsibilities:

• Respond promptly to support tickets and end-user enquiries.
• Diagnose and resolve hardware and software issues, ensuring minimal disruption to users.
• Document and track issues and resolutions in the helpdesk system.
• Provide guidance and training to end-users on IT best practices and tools.
• Collaborate with internal teams to escalate and resolve complex issues.
• Support other IT team members when needed.
• Deliver exceptional customer service to ensure user satisfaction.
• Stay updated on industry trends and best practices to recommend improvements.

Qualifications:

Proven experience with Microsoft 365 applications and services.

• Experience with NetDocuments is an advantage.
• Strong understanding of general IT concepts and end-user issues.
• Excellent problem-solving and communication skills.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

What is in it for you?

This is an excellent opportunity for the right candidate with the potential of longer-term career advancement in a forward-thinking and respected Cumbrian firm with a well-established client base.  They are proud to be certified as a ‘Great Place to Work’.  They pride themselves on high employee engagement and retention.   

• Salary up to £28k for the right candidate
• Commitment to flexible and hybrid working and work with staff to achieve a good work life balance to support their family life and wellbeing.
• 30 days holiday, plus bank holidays (pro rata for part time employees).
• Birthday Day Off
• Pension Scheme
• Company Sick Pay
• AXA PPP Healthcare

The role pays up to £28k for candidates who can tick all the boxes and show a positive working attitude. We may also accept applications for candidates with less experience who can demonstrate fantastic soft skills for working in a team and professional business environment.

IT Field Engineer - based in the North or West Cumbria area.

We are looking for an experienced IT Support Engineer to join my client’s team to install and support a wide range of servers and networks from small to medium-sized businesses and Schools and Academies in Cumbria. They are an established MSP with a strong book of business in the Northwest of England.

What will you be doing?

You will be working at various customer sites with main duties that include updating and improving existing systems to ensure they are used in the most efficient way. Installing and supporting a wide range of servers and networks and to keep them updated with bug fixes and security updates.

In addition to the above you will also be responsible for aiding the team of remote support officers (RSO’s) in fault rectification via remote services as and when required.

What experience and skills are required?

Being on client sites you need to be a strong communicator with excellent organisational skills. On top of these skills, you will need a solid technical background.

• 2-5 years’ experience of working within an IT role.
• Sound knowledge of Microsoft Operating System deployment and support (Windows 10+, Windows Server 2016+)
• Virtualisation with Hyper-V
• Active Directory (including Azure AD)
• Microsoft 365 administration and configuration
• Microsoft Exchange, Microsoft Cloud Services
• Sound knowledge of Windows, iOS and Android deployment and management
• Demonstrable troubleshooting skills
• Network design & management including routing, switching, VLANS, VPNs, DNS, DHCP, Wireless LAN/WAN.

It will help if you have any experience in the following areas, but don’t worry if you haven’t, these are things that would be nice to have rather than essential.

• Experience in backup solutions, bare metal restores and disaster recovery.
• Understanding of NCSC Cyber Essentials scheme.
• Knowledge of Cloud services
• Basic mechanical and electrical skills (i.e. fitting rack mount kit in a cabinet and safe cable runs)

As this is a client facing role where you may be working on your own or as part of a team, your soft skills are equally important.

• Excellent communication, customer service and interpersonal skills as you will be dealing with customers in all positions from board level downwards.
• Analytical thinking and be able to demonstrate a problem-solving mindset.
• Organised, focused and accurate.
• Ability to work within a team as well as independently.
• The candidate must be well-presented and have good written and verbal English skills.

What is in it for you?

You will be working for an established and successful MSP where you can build your career and technical knowledge.

• Salary of up to £35000 depending on experience
• Company pension
• Uniform Provided
• Company Van
• 5 Weeks holiday per annum plus Bank Holidays
• Company Laptop & Mobile Phone

IT Manager – Good salary + benefits

• Are you a technologist who can align IT Strategy to meet business objectives?
• Can you deliver great technology via 3^rd parties and a small in-house team?
• Do you possess a “hands-on” ability to get involved with technical projects?
• Is IT governance including data governance something that you value?
• Do you want to work for a local and well-respected employer?

If the above describes you and your skillset, I have an IT Manager opportunity that will allow you to become a key member of a successful and growing company.

To be successful in the role, you must be located within 90 mins commute of Workington as this is a fully on-site role.

Unfortunately, at this point we are not looking to sponsor visas for this role.

What are we looking for?

The IT Manager’s role is to ensure the streamlined operation of the IT Department in alignment with the business objectives of the organisation. This individual will plan, coordinate, direct, and design IT-related activities of the organisation, as well as provide administrative direction and support for daily operational activities of the IT department, including the virtual integration with a hybrid support team spread across various locations globally.

The IT Manager will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organisation. This person will also define and implement IT policies, procedures, and best practices.

What will you be doing?

Working in a UK arm of a bigger European company, the Cumbria site employs circa 350 employees.

Working as the IT Manager, the role will lead in sustaining improvements, reliability, availability, and costs for the IT systems / IT Infrastructure. The role reports to the Head of Engineering, the successful candidate will lead the support, maintenance, analysis, and design for the company’s 24 x 365 IT Services. As part of this you will be expected to be a natural communicator with both technical colleagues and non-technical business colleagues, it is important to the company that the IT team is integrated well with colleagues across the business.

The company is part of a large European company, hence there may be occasional opportunities to travel and integrate with teams implementing new technologies before they come to the UK site.

On a day-to-day basis, the role will be doing the following.

• Planning the IT workstack
• Ensuring quality is delivered across the IT Team
• Monitor systems and use initiative to prevent unplanned downtime
• Provide leadership and mentoring to other members of the IT department as required
• Present a professional personal and Company image
• Drive personal development

What do you need to be successful in the role?

The successful IT Manager will need to have a minimum of 7 years hands-on experience in an IT Leadership role. They will need to demonstrate strong technical skills together with an ability to motivate and manage staff with the right level of IT governance.

• A relevant degree in Information Technology - or equivalent demonstrable experience

Practical industry experience in many of the following technologies.

• VOIP
• VMware,
• HP and Cisco networking,
• Checkpoint FW,
• Windows Server,
• Cisco Wi-Fi
• FC SAN,
• Commvault
• An appreciation of application development technologies such as SQL server, .NET, c#.

This role is within the company’s Manager grading; therefore, it is important that you can bring the ability to mentor and assist team personnel with technical expertise, knowledge transfer and workload prioritisation. Excellent interpersonal, communication and organisational skills are a must.

You should be a natural at analysis, design and problem solving. You should bring a forward-thinking attitude with an ability to understand business challenges balanced with technical delivery.

What is in it for you?

Finding a role with a company who provide a positive working environment with technical learning opportunities which is backed up with a first-class package is not your everyday find. This company has very low staff turn-over, how they work and treat their staff is the reason for that.

Whilst this role offers a good salary and benefits package,

• 33 days annual leave (inclusive of bank holidays) and the option to buy additional holidays every year.
• Contributory pension plan which matches your contribution up to 10%
• Life assurance
• Full PPE and annual uniform / PPE allowance
• Opportunities for development and promotion
• A range of benefits to support your health and wellbeing.
• On-site canteen with subsidised pricing
• On site Occupational Health
• Cycle to work scheme.
• On-call rota that if worked can lead to up to 14 days extra leave per year.

My client is an equal opportunities employer that values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

They are devoted and committed to developing their teams and ensuring that their staff have the courage, commitment, and responsibility to perform at their best. They are a first-class employer and provide significant resources to enable you to achieve your potential.

If you’re looking for the opportunity to challenge yourself and make a positive impact, then dust down your CV and show how you can add value to their team.