Senior Telecoms Infrastructure Administrator – to £55k plus benefits

• Are you looking for a role with a strong company who pride themselves on how they treat their employees?
• Do you live and breathe all things Telecoms to deliver telecoms systems for corporate environments?
• Do you have the knowledge and gravitas to mange the relationships and delivery of 3^rd party telecoms suppliers?
• Do you enjoy designing, extending and managing telecoms networks and functionality?

If this sounds like you, and you are looking for a great place to work then this could be the next opportunity for you.

What will you be doing?

We are looking for Senior Telecoms Infrastructure Administrator who can help my client deliver their mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

As the Senior Telecoms Infrastructure Administrator your key responsibilities are

• Working with the business to design, implement, manage and support the group telecoms platforms. This includes account creation and management, call flow management/Interactive Voice Response and supporting staff with resolving issues.
• Working with platform providers to ensure account relationships are maintained and licensing reviewed with appropriate internal teams.
• Planning and preparing for any expansion and changes within the Group.
• Actively working to ensure software licencing across all environments in use within the Group is recorded and kept compliant.

What do you need to be successful in the role?

My client is a “Great Place to Work” employer with a very successful Group of Infrastructure businesses. They like to employ people who can not only demonstrate great technical skills, but who can also show great soft skills and emotional intelligence. It is all about being good at what you do but also knowing how play your part constructively within a larger team.

• Relevant degree, technical certification or equivalent.
• Strong communication skills to confidently communicate with employees at all levels of the organisation.
• Well organised and able to manage their own workload.
• Experience of maintaining a cloud-based contact centre environment.
• Experience of maintaining call groups, call flows, and user accounts in a cloud or on-premises telephony environment.
• Understanding of key telecommunications technologies such as Session Initiation Protocol (SIP) and call flow management.

What is in it for you?

Not all jobs are with financially strong companies who care about making their working environment a great place to work. This is the opportunity to build a career, and yes, they help with that too, within a bigger IT team where they like to promote within rather than hire in new staff. As well as a good salary of up to £55k depending on experience, there is a strong benefits package.

• Loyalty Growth Units - A scheme rewarding our collective efforts if we hit our profit targets. Think of it like a long-term bonus pot! Eligible for employees with 6 months service. 
• Life Assurance - 4x salary, after 3 months of service.  
• Pension Scheme - Company contributions up to 10% if employees contribute 5%. Pension contributions are made through salary sacrifice and the company re-invests the NI savings into your pension fund. 
• Holiday - 33 days holiday (including bank holidays) plus an extra day after 10 and 20 years. Option to ‘buy’ up to an extra 10 day’s holiday.
• Great Place to Work® - ranked for as one of the UK’s Best Workplaces™ since 2018, one of the UK’s Best Workplaces for Women™ since 2021, and one of the UK’s Best workplaces for Wellbeing™ since 2022.

IT Manager – Good salary + benefits

• Are you a technologist who can align IT Strategy to meet business objectives?
• Can you deliver great technology via 3^rd parties and a small in-house team?
• Do you possess a “hands-on” ability to get involved with technical projects?
• Is IT governance including data governance something that you value?
• Do you want to work for a local and well-respected employer?

If the above describes you and your skillset, I have an IT Manager opportunity that will allow you to become a key member of a successful and growing company.

To be successful in the role, you must be located within 90 mins commute of Workington as this is a fully on-site role.

Unfortunately, at this point we are not looking to sponsor visas for this role.

What are we looking for?

The IT Manager’s role is to ensure the streamlined operation of the IT Department in alignment with the business objectives of the organisation. This individual will plan, coordinate, direct, and design IT-related activities of the organisation, as well as provide administrative direction and support for daily operational activities of the IT department, including the virtual integration with a hybrid support team spread across various locations globally.

The IT Manager will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organisation. This person will also define and implement IT policies, procedures, and best practices.

What will you be doing?

Working in a UK arm of a bigger European company, the Cumbria site employs circa 350 employees.

Working as the IT Manager, the role will lead in sustaining improvements, reliability, availability, and costs for the IT systems / IT Infrastructure. The role reports to the Head of Engineering, the successful candidate will lead the support, maintenance, analysis, and design for the company’s 24 x 365 IT Services. As part of this you will be expected to be a natural communicator with both technical colleagues and non-technical business colleagues, it is important to the company that the IT team is integrated well with colleagues across the business.

The company is part of a large European company, hence there may be occasional opportunities to travel and integrate with teams implementing new technologies before they come to the UK site.

On a day-to-day basis, the role will be doing the following.

• Planning the IT workstack
• Ensuring quality is delivered across the IT Team
• Monitor systems and use initiative to prevent unplanned downtime
• Provide leadership and mentoring to other members of the IT department as required
• Present a professional personal and Company image
• Drive personal development

What do you need to be successful in the role?

The successful IT Manager will need to have a minimum of 7 years hands-on experience in an IT Leadership role. They will need to demonstrate strong technical skills together with an ability to motivate and manage staff with the right level of IT governance.

• A relevant degree in Information Technology - or equivalent demonstrable experience

Practical industry experience in many of the following technologies.

• VOIP
• VMware,
• HP and Cisco networking,
• Checkpoint FW,
• Windows Server,
• Cisco Wi-Fi
• FC SAN,
• Commvault
• An appreciation of application development technologies such as SQL server, .NET, c#.

This role is within the company’s Manager grading; therefore, it is important that you can bring the ability to mentor and assist team personnel with technical expertise, knowledge transfer and workload prioritisation. Excellent interpersonal, communication and organisational skills are a must.

You should be a natural at analysis, design and problem solving. You should bring a forward-thinking attitude with an ability to understand business challenges balanced with technical delivery.

What is in it for you?

Finding a role with a company who provide a positive working environment with technical learning opportunities which is backed up with a first-class package is not your everyday find. This company has very low staff turn-over, how they work and treat their staff is the reason for that.

Whilst this role offers a good salary and benefits package,

• 33 days annual leave (inclusive of bank holidays) and the option to buy additional holidays every year.
• Contributory pension plan which matches your contribution up to 10%
• Life assurance
• Full PPE and annual uniform / PPE allowance
• Opportunities for development and promotion
• A range of benefits to support your health and wellbeing.
• On-site canteen with subsidised pricing
• On site Occupational Health
• Cycle to work scheme.
• On-call rota that if worked can lead to up to 14 days extra leave per year.

My client is an equal opportunities employer that values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

They are devoted and committed to developing their teams and ensuring that their staff have the courage, commitment, and responsibility to perform at their best. They are a first-class employer and provide significant resources to enable you to achieve your potential.

If you’re looking for the opportunity to challenge yourself and make a positive impact, then dust down your CV and show how you can add value to their team.